Refund & Returns Policy

Refund & Returns Policy Effective: [SET AT LAUNCH]

1. Research materials are non-returnable. For safety, integrity, and regulatory reasons, shipped research products cannot be returned or resold and are generally non-refundable once shipped.

2. Damaged, defective, or incorrect items. If your order arrives damaged, defective, or incorrect, contact hello@protocolpeps.com within 7 days of delivery with your order number and photos of the product and packaging. Approved claims are resolved by replacement or store credit; refunds in cryptocurrency are at our discretion.

3. Non-delivery / lost shipments. If a confirmed order has not arrived, contact us within 30 days of your payment confirmation. We will investigate with the carrier and, if the package is confirmed lost in transit, provide a replacement or refund at our discretion.

4. Cryptocurrency payments and refunds. Cryptocurrency payments are irreversible; we cannot reverse a transaction on-chain.

• Where a refund is approved, it is issued as store credit or, at our discretion, in

cryptocurrency to a wallet address you provide, valued at the USD amount of the original order at the time the refund is issued. We are not responsible for crypto price movement between your payment and the refund.

• Underpayment: if you send less than the quoted amount, the order does not ship. We

will contact you to complete payment or resolve the balance; unresolved underpayments may be canceled with the received amount (less network and processing costs) returned or credited.

• Overpayment: if you send more than the quoted amount, we will credit or return the

excess (less network and processing costs) on request.

• Wrong asset / wrong network / expired quote: funds sent outside the quoted asset,

network, amount, and time window may be delayed or unrecoverable; we will make reasonable efforts to locate and credit recoverable funds but cannot guarantee recovery.

5. Order cancellations. Orders may be canceled before shipment at our discretion; once shipped, orders cannot be canceled.

6. Refused / undeliverable / seized shipments. If a shipment is refused, returned, or seized by customs due to the buyer's jurisdiction or import restrictions, the buyer bears the loss and no refund is due. It is your responsibility to confirm import legality before ordering — see the Shipping Policy.

7. How to file a claim. Email hello@protocolpeps.com with your order number, a description of the issue, and photos where applicable. Any approved return shipping address is provided upon claim approval — do not ship products back unsolicited.

8. Contact. hello@protocolpeps.com