Free Standard shipping on US orders over $175, international over $400.

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Protocol Peptides
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Shipping Policy

Shipping Policy Effective: August 1, 2026

1. Where we ship. We ship to the United States and internationally. We do not ship to jurisdictions where importation of our products is prohibited or restricted, or to sanctioned destinations. The destinations available to you are reflected at checkout: if your country is not selectable, we do not ship there. We may decline or cancel any order to any destination at our discretion, including after payment — see our Refund Policy.

2. Buyer is importer of record. For international orders, you are the importer of record. You are responsible for confirming that importing these research materials is lawful in your jurisdiction before ordering, and for all duties, taxes, brokerage fees, and customs requirements. See our Refund Policy for how refused, undeliverable, or seized shipments are handled.

3. Payment confirmation comes first. Orders enter processing after your payment is confirmed. Where a payment method requires network or processor confirmation before it settles, delays in that confirmation delay shipping.

4. Processing & transit times. Orders are processed within 1–3 business days after payment confirmation. Typical transit estimates: 3–7 business days domestic (US), 7–21 business days international. These are estimates, not guarantees, and exclude customs delays.

5. Shipping costs. Calculated at checkout based on destination and order contents. The rate shown at checkout before you pay is the rate that applies to your order.

5a. Free Standard shipping. We offer free Standard shipping when your merchandise subtotal meets the threshold for your destination:

  • United States: free Standard shipping on orders of $175 USD or more.
  • International: free Standard shipping on orders of $400 USD or more.

The following conditions apply:

  • One service. We offer a single shipping service per destination — Standard — so free shipping applies to the only service available. An expedited tier was offered until 2026-08-10 and has been withdrawn; nothing on the site sells it.
  • What counts toward the threshold. The threshold is measured against what you actually spend on products: the product total after any discount or promotion has been applied, and excluding tax, shipping charges and import duties. Applying a discount can therefore take an order below the threshold — adding another item will bring it back.
  • Thresholds are in US dollars. Where your order is priced in another currency, the qualifying amount is the equivalent threshold for that currency as shown at checkout.
  • Checkout governs. If a threshold here and the amount calculated at checkout ever disagree, the amount shown at checkout before you pay is the amount that applies. Free shipping is applied automatically when your order qualifies; no code is required.
  • We may change these thresholds at any time. The thresholds in effect are those shown at checkout when you place your order. A change does not affect an order already placed.

Free shipping does not alter anything else in this policy — in particular, §2 (you remain the importer of record on international orders) and §6 (customs risk) apply to free and paid shipments alike.

5b. Local pickup. If you are in the United States, Local Pickup is offered at checkout alongside Standard shipping, at no charge. Choosing it means we do not ship your order — you collect it in person at the location shown beside that option at checkout. We have two, in Minneapolis, Minnesota and Detroit Lakes, Minnesota, and the address of each is displayed with the option so you can pick the one you want.

The following conditions apply:

  • United States only. Local Pickup is not offered on international orders, because there is nothing to collect outside these two locations.
  • Payment is still taken at checkout. Pickup is a delivery choice, not a payment choice: you pay online when you place the order, exactly as you would for a shipped order, and collect afterwards. We do not take payment at collection.
  • Processing time is unchanged. §4 applies — your order is prepared within 1–3 business days of payment confirmation. Choosing pickup does not make it ready sooner, and we will tell you when it is ready to collect.
  • Not a shipping service. §5a's "one service per destination" describes the shipping options we sell; Local Pickup is an alternative to shipping rather than another tier of it, and its $0 charge is not the free-shipping threshold being met.
  • The rest of this policy still applies except where it is about carriage. §2 and §6 concern shipments and do not arise on a collected order; §7 (address accuracy) does not either, since we are not sending it anywhere.

6. Customs, delays, and seizures. International shipments may be subject to customs inspection, delay, or seizure. We are not responsible for delays caused by customs or carriers. If a shipment is seized or refused because of the destination jurisdiction's import restrictions, the loss is the buyer's — see Refund Policy §6.

7. Address accuracy. You are responsible for providing a complete, accurate shipping address. Shipments returned as undeliverable due to address errors may be reshipped at your cost.

8. Contact. support@protocolpeps.com